Effective
customer service is key to keeping customers coming back in any industry.
College students or service consultants in the automotive industry can gain a
professional edge and become more marketable with Introduction to Service
Writing, a new 12-week credit class beginning Feb. 11 at McHenry County College
(MCC)
.
Service
consultants are the front-line contact of an auto service business. First
impressions start and end with them and repeat business depends on their
professional, quality customer service and effective communication.
Participants
in this class will learn how to write up work orders, explain warranties,
recommend services and communicate well with customers, including asking the
right questions. The instructor and guest speakers are experienced
professionals from the automotive industry
This
class is ideal for anyone looking to enter the automobile industry or those who
already work in auto repair shops, auto dealerships or auto parts counters.
This three-credit class may be applied toward MCC’s automotive certificate and
degree programs or taken independently for professional development purposes.
Coursework
includes fundamental topics needed for service consultants and is based on the
Automotive Service Excellence (ACE) Validated Task List for Automobile Service
Consultants and is consistent with material found on the ASE Automobile Service
Consultant Exam (C2). Introduction to Service Writing will include guest
speakers from across the industry and interactive exercises.
“This
class helps build interpersonal skills to help give customers confidence and
make them feel valued,” said Mike Albamonte, automotive technology department
chair and instructor at MCC. “The skills learned in this class are also key to
hiring and promotion opportunities.”
For
more information or to register for this class, call Mary Lutz at (815)
479-7722 or Mike Albamonte at (815) 455-8941 in MCC’s Automotive Technology
Department.