Life in Crystal Lake is rated "excellent" or "good" by 89 percent of respondents to a recent survey conducted by the International City/County Management Association (ICMA) and National Research Center, Inc. The National Citizen Survey (NCS) is a service that administers, analyzes and reports results from a citizen survey.
The report compares the results from the Crystal Lake jurisdiction with results from other jurisdictions across the US using a database of survey results so that the comparisons can be more precise and useful.
This is what the recently completed statistically significant survey revealed:
Overall quality of life in the City of Crystal Lake was rated as "excellent" or "good" by 89% of respondents.
88% of the respondents reported they plan on staying in the City of Crystal Lake for the next five years.
A variety of characteristics of the community were evaluated by those participating in the study. The three characteristics receiving the most favorable ratings were opportunities to participate in religious or spiritual events or activities, the overall image or reputation of Crystal Lake and ease of rail travel in Crystal Lake.
On average, residents gave very favorable ratings to almost all local government services. City services rated were able to be compared to the benchmark database. Of the 38 services for which comparisons were available, 36 were above the benchmark comparisons, none were equal to the benchmark comparison and two were below.
In the past 12 months, 96% of the City residents had provided help to a friend or neighbor. About half had volunteered their time to some group or activity in Crystal Lake, which was higher than the benchmark.
In general, survey respondents demonstrated trust in local government, rating the overall direction being taken by the City as "good" or "excellent." This was higher than the benchmark.
The overall image or reputation of Crystal Lake was rated "excellent" or "good" by 89%.
Those residents who had interacted with an employee of the City of Crystal Lake in the previous 12 months gave high marks to those employees with 87% rating their overall impression of employees as "excellent" or "good."
As a first-time participant in the NCS, the overall results are very encouraging. The results provide feedback on the City's strengths, as well as those areas where the City can make improvements.
A complete version of the survey results is available on the City's website at
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