“Customer service is part of our DNA here at Social Security, and we are happy to provide leadership in this important area,” said Acting Commissioner Colvin. “For all the federal agencies that interact with citizens or businesses, our customers expect and deserve world-class customer service. Through this CAP Goal, we renew our commitment to improve service to the American people.”
Staff from Social Security and OMB identified the high-level CAP Goal strategies after consulting with dozens of other federal agencies and external organizations.
Highlights of the plan include:
An online and in-person network that federal employees anywhere can join and share ideas and tools for improving customer satisfaction
A nationwide award program for teams and individuals who excel at customer service
A better way to improve transparency and measure customer satisfaction across the federal government
For more information on the CAP goal, please click here http://www.performance.gov/node/3400/view?view=public#progress-update