The City of Crystal Lake is continuing its efforts to encourage resident access to important City Services. A feature on the City's home page is the "I Want To" tab.
Scrolling over the tab, citizens will be able to click on "Make a Request/Report a Problem." This link will take you to the online "Citizen Support Center", which gives residents access to a dynamic knowledge center, frequently asked questions (FAQs), and online service request features.
The first option in the Citizen Support Center is to "Find Answers." A click on this link, allows the viewer to either browse all of the answers in the knowledge library (compiled by City staff) or you can perform a keyword search.
If for some reason the answer to your question is not provided in the library, you can proceed to "Ask a Question." This feature will send your question directly to City staff who will reply within one to two business days.
Additionally, residents may submit a service request online using this same Web page. Click "Make a Request" under the hardhat icon. Service requests are submitted electronically to City staff, and include the ability to report code violations.
The ink to "My Citizen Support Center" allows users to login to their account and view the status of their questions and requests. Users are notified via e-mail of any updates. You can also login to the account to add information to your question or request, and continue to communicate directly with City staff.
Finally, a list of the top 10 FAQs is available on the site, which has the answers to many common questions.
Residents are encouraged to visit the site and take advantage of Citizen Support Center. This feature allows Citizens to access information at their convenience, which brings Crystal Lake one step closer to providing access to municipal services on a 24/7 basis.
No comments:
Post a Comment